Report a Problem
Use the links and information below to get the fastest resolution to your problem.
You can also submit non-urgent concerns or questions through our Service Request System.
Billing / Utility Account
Electric Service
If the lights go out, please report it by either:
- Calling the outage line at (303) 776-0011
- Calling the main LPC number at (303) 651-8386
Please note that LPC’s email account is for non-emergency messages only. Any emails sent after 5 p.m. may not be seen until the next business day.
Streetlight or pedestal light burned out or damaged
- Fill out the service request by clicking here
- Call LPC at (303) 651-8386 during regular business hours
Power line damaged
- Call LPC at (303) 651-8386 during regular business hours
Damaged Electrical Equipment Attached to a Home
- If electrical equipment attached to a home has been damaged, it may be the owner’s responsibility to have it repaired. If residents have questions, call Longmont Power & Communications at 303.651.8386. The equipment will be inspected and a door hanger will be provided outlining the next steps required.
- Homeowners are responsible for maintaining and/or repairing: meter box/housing, weatherhead/stack, and main panel as illustrated below. All repairs should be made by a certified electrician.
NextLight™Internet Service
- Call the main LPC number at (303) 774-4494 and choose the options for NextLight technical support. Technical support hours are 7 a.m. to 9 p.m. Monday through Friday, 8 a.m. to 5 p.m. Saturday and 9 a.m. to 6 p.m. Sunday. Messages may be left after hours, and the network is monitored 24/7 for critical issues.
- Emails or Facebook messages sent after 5 p.m. may not be seen until the next business day.
